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Technical Support Administrator with English

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#1 Hemmersbach



  • Użytkownik
  • Pip
  • 44 postów
  • Skąd:Wroclaw

Napisano 15 listopad 2017 - 13:19

Hemmersbach provides IT services globally. With more than 2,800 permanent employees in 35 subsidiaries we offer our services in over 190 countries worldwide.


For our Global Service Desk Team we are seeking the following:


Technical Support Administrator with English


Location: Bielany Wrocławskie


Your tasks:

  • Filtering and qualifying IT service repair orders related to printers
  • Analyse and diagnose problems related to printer hardware & putting correct resolution in place
  • Providing remote Level 1-5 Global Support to our technicians (phone)
  • Active contact with our local dispatch teams and local management (mainly via email)
  • Ordering parts for printers via internal system
  • Monitoring the correct timelines (SLA) and ticket flow
  • On-going analysis and validation of data included in orders, on the basis of Hemmersbach procedures
  •  Technical analysis of the hardware errors and issues, finding the root causes and proposing solutions

Our requirements:

  • Excellent English is a must
  • Strong troubleshooting skills and technical knowledge from printing area
  • Effective communication skills and ability to work in a team
  • Openness to learn new things – technical vocabulary and issues from printing area
  • Able to work between 10:00 am and 06:00 pm
  • Able to work on a daily basis  as well as quickly reprioritise tasks

Your benefits:

  • Stable, independent work in international, flexible and open company
  • Wide range of trainings
  • Taking part in a new, international project
  • Welcoming and friendly work environment within young team
  • Direct communication and flat structure
  • Great opportunities for both professional and personal development
  • Buddy programme
  • Space for your own ideas
  • Language training
  • A package of co-funded benefits: Multisport Card, private health care, life insurance, lunches, free bus from the centre of Wroclaw


Link: https://hemmersbach....glish-3242/3242


Please add a statement: “I hereby agree for my personal data included in my application to be processed for the purposes of the recruitment process by Hemmersbach Central Support Sp. z o. o. Sp. K. under the Personal Data Protection Act as of 29 August 1997, Dz. U. no 133, .883, consolidated text: Journal of Laws 2016, item 922 as amended. I hereby agree for my personal data in the range described above to be placed in the data base of Hemmersbach Central Support Sp. z o. o. Sp. K and be processed for the purposes of future recruitment processes.”

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